Refund Policy

Last updated on 10th August 2025

1. Overview

At Nutree Health, we offer digital, downloadable PDF e-books focused on general wellbeing tips. Please read this Refund Policy carefully before making a purchase. Our resources are educational and do not constitute medical advice.

2. Instant Digital Delivery

After a successful payment, download access is provided instantly on-screen and/or via email. Because access is delivered immediately, the purchase is considered “used” once the file link is provided or the file is downloaded.

3. No Refunds for Digital Products

All e-book purchases are final and non-refundable. We encourage you to review the title, description, and sample pages (if available) before purchasing. This includes cases of change of mind, accidental purchase, or incompatibility with unsupported readers/devices.

4. Exceptions We Consider

Refunds or replacements may be considered only in these limited cases:

  • Duplicate Payment: You were charged more than once for the same order.
  • Non-Delivery/Corrupt File: You did not receive the download link, or the file is corrupted and we are unable to provide a working file after troubleshooting and re-issuing access.
  • Unauthorized Transaction: A proven fraudulent or unauthorized charge on your account.

Where consumer laws require refunds or additional rights, those rights will be honored.

5. Exchanges & Re-Issue

In most supported cases, we will first attempt to re-issue the download link or provide areplacement file. A refund is considered only if we cannot restore access within a reasonable timeframe.

6. How to Request Support or a Refund

If you believe you qualify under Section 4, contact us within 7 days of purchase via ourContact page with:

  • Order ID and purchase email
  • Payment receipt or transaction reference
  • A brief description of the issue (e.g., duplicate charge, non-delivery, corrupt file)
  • Your device/OS and PDF reader (for file issues)

We typically respond within 48 hours. Approved refunds will be processed to the original payment method within 7–10 business days. Processing times may vary based on your bank or payment gateway.

7. Compatibility

Our e-books are standard PDF files compatible with widely used readers (e.g., Adobe Acrobat Reader, system default PDF viewers). We cannot guarantee compatibility with restricted workplace devices, outdated software, or third-party apps that impose limitations (printing/annotations/drm).

8. Contact

For purchase or refund inquiries, please reach us via ourContact page with the subject“Refund Request”. We’re here to help.